FAQs
Ordering
Do you operate a showroom?
Do you operate a showroom?
No, we don't have a showroom so we can keep our costs low so we can save you money. However, we do have a warehouse in Christchurch where stock items can be viewed by arrangement.
How long until I receive my order?
How long until I receive my order?
Lead times for locally manufactured equipment, such as Moffat, Festive can be three to four weeks if not in stock at the factory. Our stock pages show real equipment that is ready to go and usually takes just a few days for transport.
Do you quote entire kitchens?
Do you quote entire kitchens?
Yes, we can do the entire fit out and specialise in mixed packages of new, used, and ex-display commercial cooking equipment, benchtop equipment and refrigeration, as well as modular or custom stainless benching and food display cabinets. If you send us your plans, we will help you save money.
Can you arrange installation?
Can you arrange installation?
Yes, in most cases we can arrange installation of your new equipment or we can provide technical support for your installers as required.
Do you offer free advice?
Do you offer free advice?
Yes, unlike other companies that just sell equipment, we are experts in new and second-hand catering equipment and always happy to share advice. Feel free to call us on 0800 844 944 anytime for a chat, as we like helping people whether there is a sale or not. Sometimes we will talk you out of buying something you may not need or can do with another existing piece of equipment. Our experience as ex-chefs gives us the knowledge to better help you.
Shipping
Is freight included in the price?
Is freight included in the price?
Typically Yes, freight is included in the price of all commercial hospitality equipment supplies, except for rare exceptions where freight is required to a remote location or requires special equipment or coordination. All major towns and cities across NZ are freight-free.
Returns and Refunds
How long are warranties?
How long are warranties?
Cooking Equipment, Warewashing and Refrigeration Equipment has a minimum 2 Year Parts and Labour Warranty, Bench Top Equipment comes with 12 Months Warranty.
Returns attract freight costs both ways and a 20% re stocking fee upon inspection of the returned equipment and requires return of original packaging, the equipment cannot have been installed or connected to services.